IT Service Management
IT Service Management (ITSM) is a popular concept that empowers organizations with the maximum business value from the use of information technology. ITSM is involved in the whole lifecycle of a service, starting from the original strategy, through the design and transition into live operation.
The core of ITSM is based on a set of processes, focused on value and continuous improvement. Through the various principles, such as lean manufacturing, change management, system analysis, and risk management, these values are incorporated into a cultural mindset for the desired business outcome to be achieved.
What is ITIL® in ITSM?
ITIL Certification is the best practice framework giving guidance on how IT Service Management can be delivered. It is the most respected and recognized body of knowledge for ITSM.
There is a wide variety of ITIL certifications suitable for new starters level in ITIL Foundations ending with most advanced individuals who’d like to take advantage to be proficient experts in this popular and profitable field.